Privacy policy is the safeguard for the users who are operating or visiting our website. We, as a travel booking company, are committed to protecting the privacy policy. This section of the website outlines the privacy framework like what information we are collecting, how we are disclosing and using this information and also our third party disclaimer.

Information We Collect

1. Personal Information

When you interact with Vueloviaje, we may collect the following types of personal information such as-
Details- Your name or the name of the person who is supposed to travel, email address, phone number, address, billing information, your opt preferences etc.
Travel Preferences- We collect the travel preferences as per the need of the traveller and will also customise on demand. Some information like frequent flyer numbers, travel companions, special requests (e.g., dietary restrictions, accessibility needs), we take to enhance the user experience.

2. Non-Personal Information

Some of the information which is automatically collected by the system is solely non- persona and does not identify you. This may include-
Usage Data-That defines the user’s browsing pattern on our website. This counts about how you use our website, including pages viewed, time spent on site, and also referral sources.
Device Information- We also collect the information related to the device or which device you are using, this also helps us to create an ecosystem to make a smooth interface for each of our customers. This may include device type, operating system, browser type, and IP address etc.

3. Cookies and Tracking Technologies

Vueloviaje uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device to remember your preferences and settings. We analyse our growth or traffic on our website. These also help in serving targeted advertisements based on your interests. These cookies can be managed manually or can be set on automated preferential settings. Some essential cookies are advised to not disabled because that involves the basic operation of the website. It is possible that without them you may not serve our website.

How We Use Your Information

Aiming to provide you a very smooth and accessible interface, we ask for the feedback from the customers Vueloviaje uses your information for several purposes, including-

Booking Management- We are intensifying the booking process by providing the best booking at affordable pricing. We use the information provided by you to process and confirm your reservations for flights, trains, rental cars, and cruises.

Communication- We believe in creating trustworthy relationships with our beloved travellers. And we know communication is the only way to create good relationships. We use some of your information to cater you with booking confirmations, itineraries, updates, and customer support.

Marketing- Some of the information like email address is used to send you promotional materials, special offers, hot deals, and newsletters. If you don“t wish to receive such emails or messages, you may opt-out at any time by following the unsubscribe instructions in our communications.

Website Improvement- We use the information also in analysing our website to make it more user friendly. To improve and update our website and services based on user feedback and analytics, ensuring an effortless and better experience for all users.

Sharing Your Information

Maintaining privacy at utmost safety is our virtue. And we committed to the data protection laws and safety guidelines. Vueloviaje does not sell or rent your personal information. We may share your under strict measure only in the following situations:
Service Providers- As it is clearly stated that we don“t operate or run any train or cruise. We are only the providers. We may share the information with trusted third-party service providers who help us operate our website and deliver our services, including airlines, train operators, rental car agencies, and cruise lines. Thai is needed to share this information to the service providers to make a booking for you.

Data Security

We are compelled and abide by law to keep the information protected. We implement reasonable technical and organisational measures to protect your personal information. Time to time, we update the technical system to make it more robust to refrain from unauthorised access, use, or disclosure. These measures include advanced technological updation, encryption, secure servers, and access controls. We cannot guarantee absolute security but we assure you that the best security measures are being practised in the organisation.

Your Rights

You have certain rights related to your personal information, which includes-
Access- You may request access to the personal information we hold about you if in any case you feel to inquire.
Deletion- You can request the deletion of your personal information, subject to legal obligations. This can also be done if your children are below age 13 and have booked with us. Minor information will be instantly deleted on request made by guardians.
Opt-Out- You can opt-out of receiving promotional communications from us by following the unsubscribe link in our emails or contacting us directly. By contacting us, you will be guided on how to unsubscribe the promotions.

Changes to This Privacy Policy

As an organisation, we protect our right to operate the website as per the guidelines. We also reserve the right to update this Privacy Policy periodically. We will notify you of significant changes by posting the revised policy on our website with an updated effective date. But we encourage you to review this policy regularly to stay informed to refrain from confusion and delays.